Volvo recalls 4,141 EX30 and EX30 Cross Country EVs over front head restraints

Australia’s vehicle recalls register lists 4,141 Volvo EX30 (MY24 to MY26) and EX30 Cross Country (MY26) vehicles because front seat head restraints may not have been manufactured to specifications and may move or detach in a collision. The official notice was first published on 19 October 2026.

The federal Vehicle Recalls register lists notice REC-006745 against Volvo Car Corporation. The campaign number is R10396. The original published date is 19 October 2026. The page fetched on 12 November 2026 did not show a later “last updated” date, and it does not give a manufacturing or build-date window.

This is not a new campaign this week. The official notice has been on the register since 19 October. CarExpert reported it on 20 October 2026. Drive followed on 11 November. EV Select has not previously covered the recall. The campaign covers 4,141 vehicles, and the official wording and VIN list remain the practical references for owners.

There is one combined entry for both models, not separate notices for the EX30 and the EX30 Cross Country. The listed model is EX30 (MY24 to MY26) and EX30 Cross Country (MY26), year range 2024–2026, 4,141 affected units, with variant applicability given as “All variants within this model.” The page does not split the 4,141 vehicles between the two nameplates. A VIN list, REC-006745-VIN-List-1.csv (76.86 KB), is attached to the notice. EV Select has not independently recounted the unique VINs in that file.

Official defect, hazard and remedy wording

The register describes the defect as follows:

The front seat head restraints may not have been manufactured to specifications. As a result, they may move or detach from the seat in the event of a collision.

The stated hazard is:

If the head restraints move or detach from the seat in the event of a collision, there is an increased risk of serious injury or death to vehicle occupants.

The official consumer action is:

Owners of affected vehicles will be contacted in writing asking them to schedule an appointment with their authorised Volvo dealership to have the repair work carried out, free of charge.

The Australian notice does not describe the repair method in any more detail than “the repair work,” and it does not give a start date for that work.

The listed contact is:

• Volvo Car Australia Customer Care
• Phone: 1300 787 802 (the register prints this as 1300787802)
• Email: owners.australia@volvocars.com
• Website: https://www.volvocars.com.au

Owners can also check a vehicle against the VIN list on the register notice, or contact an authorised Volvo dealer.

Earlier EX30 battery-module recalls are a different campaign

This head-restraint notice is separate from two earlier Volvo EX30 campaigns on the same register, both about high-voltage battery cell modules.

• REC-006551, campaign R10363, was first published on 26 February 2026. It covers 3,344 Volvo EX30 vehicles from the 2023–2024 model years, all variants. The register says that, due to a manufacturing issue, cell modules in the high-voltage battery may overheat at high charge levels and that this could lead to a vehicle fire. The notice itself states that it is superseded by REC-006633.
• REC-006633, campaign R10370, was first published on 26 June 2026. It covers 3,026 Volvo EX30 vehicles from the 2023–2024 model years, all variants, with the same overheating defect. The notice says it supersedes REC-006551, tells owners to keep the battery charge level below 70% until parts become available, and says owners will be contacted as parts become available to have the repair carried out.

Those battery campaigns do not mention head restraints, and REC-006745 does not mention the battery. EV Select has not previously published articles on REC-006551 or REC-006633.

Overseas filings use the same Volvo campaign number, with a different scope

A related Volvo campaign has been filed in the United States as NHTSA recall 26V671000, with the same manufacturer campaign number, R10396. EV Select verified the following against NHTSA’s official vehicle-recall API, not against a downloaded Part 573 PDF. These figures describe the United States population and should not be read as a description of the Australian notice.

NHTSA’s record, which gives a report-received date of 9 October 2026, says Volvo Car USA is recalling certain 2025–2026 EX30 and 2026 EX30CC vehicles. It states: “The head restraint cushion may detach during a crash.” The stated consequence is that a detached head restraint cushion can increase the risk of injury during a crash. The US remedy is that dealers will apply an adhesive to reinforce the head cushion attachment, free of charge, with owner notification letters expected to be mailed on 30 November 2026. The API record does not include a US unit count.

The Australian notice, by contrast, includes MY24 EX30 vehicles in a 2024–2026 year range, lists 4,141 units, describes head restraints that “may not have been manufactured to specifications” and “may move or detach from the seat,” and does not say that the repair is an adhesive application. Do not assume the Australian population, model years or repair method match the US filing.

Transport Canada has also published recall 2026486, with an original published date of 8 October 2026 and a last-updated date of 16 October 2026. That official Canadian summary covers 2025 and 2026 Volvo EX30 and EX30 Cross Country vehicles. It says the cushions within the front seat head rests may not have been attached properly and could move or detach in a crash, and that Volvo will notify owners by mail and advise them to take the vehicle to a dealership to repair the front seat head restraint cushions. The Canadian summary includes the 2025 EX30 Cross Country, which the Australian notice does not list, and it does not publish a unit count. It is background only.

Global specs and prices: compare every Volvo EX30 variant across markets on EVChoice, our sister global EV database.